Outsourcing by industry
The work we run, in your industry.
The same service looks different in a letting agency, an online shop and a software company. Find your kind of business, or one like it, and see the work we'd take on.
The industries we work with.
How the team is recruited, trained, coached and reviewed is the same in every one. What changes is the work itself, meaning the questions your customers ask, the systems you use and the busy times in your year.
Not listed? We may still fit.
These are examples. No list could name every industry. If the work sounds like yours, get in touch and we'll tell you whether it's something we can take on.
Retail and ecommerce
More on retail and ecommerceOnline shops
Where's-my-order emails and chats; returns, exchanges and damaged items; peak cover for Black Friday and Christmas; out-of-hours chat.
Fashion and beauty brands
Order and returns queries; sizing and product questions; new-drop and sale peaks; Instagram and TikTok messages.
Subscription boxes, clubs and meal kits
Skip, pause, swap and cancel requests, handled to your rules; questions after a failed payment; damaged, missing or short contents.
Homeware and furniture
Delivery-slot and two-person delivery queries; damaged-on-arrival claims and replacement parts; long-lead-time order updates; sale peaks.
Electronics, appliance and smart home brands
Warranty questions and repair bookings; set-up, connection and app help; parts and accessories; returns.
Marketplace sellers
Buyer messages on Amazon, eBay and TikTok Shop; returns and not-as-described cases; product listings.
Food, drink and consumer goods brands
Product questions and complaints; online shop orders; social inboxes; product recall lines.
Luxury brands
Discreet, high-touch care for valuable clients; repairs and after-sales; private appointments and order coordination; European languages.
Technology
More on technologySoftware and SaaS
First- and second-line product support; onboarding help; billing and plan changes; help-centre articles.
Social platforms, creators and online communities
Creator and member support; content moderation and reports; advertiser support; verification checks.
Online marketplaces and platforms
Buyer and seller support; seller onboarding and listing review; disputes between buyers and sellers; suspect listings and accounts flagged.
Apps
In-app and email support for apps of every kind, health and fitness among them; account and login problems; subscription and refund queries; bug reports passed to developers.
Games studios
Player support; account recovery and purchase queries; Discord and community moderation; bug reports passed to developers.
Fintech and payments
App and account support; chasing missing identity documents; payment and transfer queries; evidence gathered for disputed payments.
AI companies
Support for AI products; checking AI answers and chatbot conversations; content moderation; help-centre writing.
Media, streaming and publishing
Subscriber billing and cancellations; sign-in and playback problems; missed and damaged print copies; subscriber records kept right.
Education technology
Student, parent and teacher support for learning platforms; logins and access; school onboarding.
IT support companies
Out-of-hours first-line calls; tickets logged in their system; triage and escalation to the on-call engineer; overflow at busy times.
Travel, hospitality and leisure
More on travel, hospitality and leisureHoliday-let and short-let companies
Guest messages at all hours; booking changes; arrival and access problems; maintenance logged and passed to cleaners and contractors.
Hotels
Bookings and changes in their booking system; late check-in and out-of-hours guest calls; overflow when the front desk is busy; review replies.
Events, venues and ticketing
Ticket-holder queries, changes and refunds; members and annual passes; on-sale and event-day cover; organiser and exhibitor support.
Sports clubs
Supporter enquiries; season tickets and memberships; ballots and allocations; access registers; match-day requests.
Tour operators, cruise and travel agents
Booking enquiries taken for their specialists; booking changes; passenger details and documents collected; balance reminders; an out-of-hours line for travellers.
Gyms and leisure
Member services by email, chat, social and phone; joining, freezes, moves and cancellations made in their system; lesson, course and party bookings; closure messages.
Airport transfers and coach travel
Traveller questions before and on the day; coach hire enquiries taken for their planners; passenger lists and joining details.
Property and home services
More on property and home servicesLetting agents
Tenant repair calls logged out of hours; viewing bookings; landlord queries; referencing and move-in admin.
Property management
Out-of-hours emergency repairs triaged and passed to contractors; maintenance jobs logged; resident queries; contractor chasing.
Housing associations
Out-of-hours repairs lines; damp and mould reports logged; anti-social behaviour reports; severe-weather overflow.
Facilities and maintenance
A round-the-clock helpdesk logging reactive jobs; dispatching engineers; chasing job completion and paperwork; client updates.
Estate agents
Viewing and valuation bookings; buyer and seller enquiries logged to your CRM; lunchtime and out-of-hours cover; offers taken down for your negotiators.
Trades and home services
Calls answered when your office is busy or closed; visits booked into your job software; unanswered quotes and services due followed up; emergencies passed to whoever is on call.
Build-to-rent
Resident messages out of hours; repairs logging; leasing and viewing enquiries; move-in admin.
Student accommodation
Arrivals-week peaks; out-of-hours repairs and lockouts; booking and guarantor enquiries, many from international students.
Block management and property factors
Leaseholder queries; out-of-hours communal repairs; service charge questions.
Self-storage
Unit enquiries and reservations; billing queries; overflow when the manager is with customers; out-of-hours calls.
Logistics and manufacturing
Freight forwarding
Shipment bookings and documentation; customs entry data; tracking updates; business credit control.
Couriers and delivery
Where-is-my-parcel questions; failed-delivery rebooking; damage and loss claims; driver support; dispatch.
Manufacturers
Order entry and status; dealer and distributor queries; product, warranty and parts questions; business credit control.
Fulfilment and 3PL companies
Customer service for your online-shop clients; your order-exception desk; client account queries.
Haulage and transport
Load dispatch; driver communication; freight billing; business credit control.
Wholesalers and distributors
Trade orders and order status; account set-up; delivery queries; business credit control.
Professional services and finance
More on professional services and financeAccountancy practices
Tax-return peak phone cover; chasing clients for records; client onboarding and ID collection; new enquiries.
Law firms and barristers’ chambers
New client enquiries taken to your questions; overflow reception; new clients chased to finish their checks and paperwork; chasing unpaid fees from instructing solicitors.
Recruitment and staffing agencies
Candidate and client calls, out of hours included; shift confirmations; chasing documents and references; timesheet chasing; business credit control.
Warranty and service-plan providers
Product registrations; booking approved repairs and scheduling engineers; renewal reminders.
Funeral directors
Round-the-clock first-call answering, passed to whoever is on call; website and email enquiries; pre-paid plan enquiries passed on.
Health and care
More on health and carePrivate clinics
Appointment booking in your system; new patient enquiries; referrals from other doctors; insurer details and forms in before the day.
Dental practices
Booking in your practice software; calls when the front desk is busy or closed; recalls for patients due a check-up; treatment enquiries followed up.
Home care
Family calls when the office is shut; new care enquiries taken and followed up; applicants answered and their paperwork chased; website chat and email answered.
Physio and therapy
Booking in your clinic system; new patient enquiries; insurer authorisation numbers; rebooking cancellations.
Care home groups
New resident enquiries and visit bookings; follow-up with families until they decide; evening and weekend enquiry cover.
Online pharmacies
Order tracking and delivery problems; account and ID verification; subscription changes; clinical questions routed to the pharmacist.
Online doctors and telehealth
Appointment scheduling; patient account help; subscription queries; clinical questions routed to clinicians.
Mobility and medical equipment suppliers
Order and delivery queries; servicing bookings; out-of-hours fault lines and engineer dispatch.
More industries
See all of these industriesCharities
Supporter care, donor queries and Direct Debit changes; event and challenge participants answered; volunteer enquiries.
Car dealers
Sales enquiries and lead qualification; test-drive and service bookings; out-of-hours and overflow calls; follow-up after enquiries.
Online courses
Learner support by email and chat; pre-sale questions; enrolment admin.
EV charging and charger installers
A round-the-clock driver helpline; fault reporting; engineer dispatch; home-charger installation booking and aftercare.
Broadband and phone providers
New customer onboarding and installation booking; first-line connection help; billing and account queries.
And 8 more kinds of business, from membership bodies and car rental to training providers and tutoring companies.
Franchises and many branches.
One service for head office and every branch, whatever the industry, with the same standard of answer for a customer of any branch, and one place for the work to land.
Let's talk.
Tell us what's going on. If we're not the right fit, we'll point you to someone we trust.
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