Customer service from Ireland
Ireland.Specialist and premium work.
The highest bar we offer, for premium and VIP service, customer success, specialist roles and full European-language teams.
Why Ireland
For decades, international companies have run their European customer operations from Ireland. Which has left a deep pool of experienced, multilingual people.
A home for European support
Technology companies built their European customer and technical support in Dublin, Cork, Limerick and Galway, and many still run it there.
Highly educated
Ireland has the highest share of young adults with a degree in the EU, and people from across Europe living and working there.
At a glance
Ireland, in brief.
- Capital
- Dublin
- Cork, Galway and Limerick are the other main cities
- Population
- About 5.5 million
- April 2026
- Languages
- Irish and English
- Both official, with English spoken everywhere
- In the EU
- Since 1973
- One of two members with English as an official language
- Currency
- Euro
- Graduates
- Highest share in the EU
- Of 25 to 34 year-olds, 2025
What we use Ireland for.
Premium and VIP service
For your most valuable customers, and the moments where the bar is highest.
Customer success
A different skill set from customer service, covering onboarding, account care and renewals.
Specialist roles
A specialised product or line of business, or second-line work that needs depth.
European languages
Full teams, not just the odd role, as international companies have run from Ireland for years.
Customer service, or customer success.
Two different jobs, and Ireland suits both.
Customer service
Premium and specialist
- Your most valuable customers, handled with care
- A specialised product, or a line of business that needs depth
- Second-line and escalation work
- European languages, as full teams
Customer success
Keeping customers growing
- Onboarding new customers
- Looking after accounts, and spotting risk early
- Renewals and the conversations around them
- Feeding back what customers need
When Ireland is the answer.
Ireland is never the cheapest place to run a team. It's where you put the work that matters most, often alongside another location.
- The Philippines
- Portugal
- Ireland
Premium alongside volume
Your most valuable customers
Everyday questions from the Philippines, with your VIP customers looked after in Ireland.
Everyday questions
The Philippines
VIP customers
Ireland
Specialists alongside languages
Where the skill is scarce
European languages from Portugal, with second-line and technical work from a specialist team in Ireland.
European languages
Portugal
Second-line and technical
Ireland
The team
Hired and run by us.
Our own people, managed by us, working from home on managed company equipment, on the same hiring, training, coaching and quality checks as every team we run.
- Hired for your account, the skill and the language
- Trained on your products, processes and tone of voice
- Team leads who coach, and reviews of real work that feed the coaching
- One person who owns your service
Good to know.
The practical things worth planning for.
- Public holidaysTen a year, including St Patrick’s Day and St Brigid’s Day. Good Friday is a normal working day.
- Home working is commonAbout a third of workers work from home for at least part of the week.
- Data protectionIreland is inside the EU, and UK and EU data law each recognise the other. The safeguards your customers' law requires are in place before work starts.
How it grew
Europe's base for international support.
- 1949Opening upA national agency was set up to attract foreign investment, the start of Ireland’s outward-looking economy.
- 1973Joining EuropeMembership made Ireland an English-speaking way into the European market.
- 1990sTechnology and supportAmerican technology companies built manufacturing, localisation and European support teams across the country.
- 2000sEuropean headquartersLarge internet and software companies made Dublin their European base, bringing customer operations with them.
- TodaySpecialist and multilingualCustomer success, technical support, trust and safety, and European-language teams.
Did you know?
The country, and its people.
From Dublin's Docklands to Cork and Galway in the south and west.
- 5 millionIreland’s population passed five million in 2022, for the first time since 1851.
Questions, answered.
The things people ask us first.
Ireland is expensive. What do we get for it?
Experienced people for the work that matters most, such as your most valuable customers, specialist roles and customer success. Many have years in international customer operations behind them.
Which of our work belongs in Ireland?
Premium and VIP service, customer success, specialist and second-line work, and European languages. Routine volume usually gets better value elsewhere, and we will say so.
Can we have a small specialist team?
Yes. One specialist role is fine, on its own or alongside a team in another location.
How big a team can you run in Ireland?
Any size the work calls for. Ireland has a deep pool of experienced people, including in European languages.
Which languages can you cover from Ireland?
The main European languages, as full teams where the volume is there. Tell us yours and we will tell you honestly what we can staff.
Can they do more than answer contacts?
Yes. Onboarding, account care and renewals, second-line and technical support, as well as customer service.
Can they handle complaints and customers in vulnerable circumstances?
Yes. These conversations are handled by people trained for them, account by account, with clear routes to escalate.
Will the people stay?
People move on everywhere, so we plan for it. What they know lives in your knowledge base and training material. People are trained to cover for each other, and we recruit and train any replacement ourselves.
We are an Irish company. Will the team be in Ireland?
If you want it to be, yes. The work is done in Ireland, by our people, managed by us.
Do they work from home or from an office?
Mostly from home, which is common in Ireland. They work on company laptops we manage and encrypt, with access only to what the work needs.
What about our customers’ data?
Ireland is inside the EU, and UK and EU data protection law each recognise the other. The safeguards your customers' law requires are in place before work starts, wherever they are.
How much does it cost?
It depends on the work, the languages, the channels, the hours and the size of the team. We will set it out plainly once we understand what you need.
Can we combine Ireland with another location?
Yes, and it is often the best answer. Specialist and premium work runs from Ireland, with volume or languages from elsewhere, from one provider, on one standard, in one report.
Thinking about Ireland?
Tell us about the work that matters most, and we'll tell you honestly whether Ireland is the place for it.