More industries we work with.
Charities, car dealers, training providers, broadband providers and more. How the team is hired, trained and led is the same in every one. What changes is the work.
What we do
Whether it’s a charity’s supporters, a dealer’s enquiries, a course’s learners or a provider’s installations, we can help with it. The work differs from one industry to the next. How we run it doesn’t.
Run it, set it up, or advise
A team we hire and lead to do the work, the tools and processes it runs on set up properly, or advice on how it should all be organised.
Which parts are ours is up to you
Start with the one thing that’s taking the most of your time. It doesn’t have to be everything, and it can widen later.
Charities and membership
Supporters and members looked after, and the busy weeks covered.
Charities
Supporters are looked after, from a question about a donation to a change to a Direct Debit. People taking part in events and challenges are answered, and so are volunteers’ enquiries.
Membership bodies
Renewals and new joiners are handled, and members’ questions answered. Events are booked, with extra cover at renewal time.
Automotive
Enquiries, bookings and drivers’ questions, when the showroom is open and when it isn’t.
Car dealers
Sales enquiries are answered and followed up, and test drives and service bookings made in your diary. Calls are covered out of hours and when the showroom is busy. Finance questions stay with your own team.
Fleet management and business leasing
Drivers are answered about servicing, tyres and repairs, and booked in with a garage from your approved list. A first report of an accident is taken on your form and passed to whoever handles your claims. Deliveries and collections are scheduled.
Car rental
Reservations and changes are handled, with questions about pick-up and return. A renter who breaks down is put in touch with your recovery provider and kept informed. Billing queries are answered and calls covered at peak.
Parking and tolling operators
Booking changes are made and payment and app problems sorted out. Permit questions are answered, and appeals logged and replied to under your process.
Garages
For a group of garages or test centres, bookings are taken in each site’s diary when its front desk is busy or closed. Customers who haven’t answered a reminder that a test or service is due are rung and booked.
Education and training
Enquiries, bookings and learners’ questions, in the evenings and at weekends too.
Online courses
Learners are helped by email and chat, and questions answered before they buy. Enrolment admin is kept moving.
Training providers
Course and apprenticeship enquiries are answered, evenings included, and learners booked onto courses. Learners’ questions are answered in the languages you need.
Tutoring companies and platforms
Parents’ enquiries are answered in the evenings and at weekends, and consultations and trial lessons booked. Tutors are scheduled and billing questions answered.
Independent and online schools
Admissions enquiries are answered, including those from families overseas. Parents’ questions on fees, portals and trips are handled, with extra cover at the start of term.
Utilities and telecoms
Helplines, orders and installations, with extra cover planned for the busy months.
EV charging and charger installers
Drivers are answered round the clock, faults logged and engineers sent. Home-charger installations are booked and customers looked after afterwards.
Broadband and phone providers
New customers are brought on board and installations booked. First-line connection problems, billing and account questions are handled.
The team behind it.
Your customers hear your organisation’s name, from a team working to your process and your rules.
Ours to hire and lead
Trained on your work before they do any of it. Led by team leads whose job is coaching.
How we workWhere the team is
The work runs from one of our three locations, in the Philippines, Portugal or Ireland. Which one depends on the hours and the work you need, and we settle it with you at the start.
Where we workYour customers’ data
Named logins, access only to what the work needs, and one client’s data never mixed with another’s.
Security and data protection
Questions, answered.
The things we’re asked first.
My kind of business isn’t listed. Can you still help?
Tell us about it. No list could name every industry. If it’s work that follows a process and happens on the phone, in an inbox or in your systems, there’s a good chance we can take it on. If it isn’t one for us, we’ll say so.Tell us about your business
What stays with us?
Any decision that’s yours to make. A finance offer on a car, a place on a course and the answer to a complaint stay with your own people. The team takes the detail, does the admin around it and passes on whatever needs you.
Will the team know enough about our industry?
They’re trained on the work you hand over before they do any of it. That means the questions to ask, what counts as urgent, who to pass things to and where to log them.How we work
Who manages the team?
We do. We hire and lead the team, and every team has a team lead whose job is coaching. You get the work done, and a clear view of how it’s going.
How does the cost work?
It depends on the kinds of work and the hours you want covered. We work it out with you once we understand your operation.
Alongside it
More than the day-to-day.
Running the work is one way we help. These are the others, and they join up.
- Helpdesk set-upOne place for every call, email and message, in place of a shared inbox.We set it upWe set it up
- Processes and knowledge baseHow the work is done, written down once for your people and ours.We set it upWe set it up
- ReportingMeasures you can trust, for any part of the work.We set it upWe set it up
- ConsultancyHow the work should run as the organisation grows.We plan it with youWe plan it with you
Let's talk.
Tell us what's going on. If we're not the right fit, we'll point you to someone we trust.
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